When you visit https://www.samsung.com/us/kies you will see two versions of Kies to download so make sure you get and run the Kies installation software built for your phone. In my phone's case, I needed Kies 2.6, which provides support for devices launched before September 2013. I renamed the file Kies2.6Setup.exe and then downloaded the Kies3Setup.exe file so I could also work on my wife's Samsung Galaxy S4 phone later. No matter what you see on the Internet, Kies is your one stop shop in which to use a USB cable:
- Keep your device updated to the latest software updateTransfer photos and videos to your PC
- Master your music library if you have one
- Backup important content from your device such as contacts, text messages, etc.
- If you choose to perform the following procedure, make sure:
- Your phone is FULLY CHARGED
- The weather outside is AOK
- Your Internet connection is flawless and pray that once you start it does not go out
- Make sure all applications on your computer, except Kies, are not running
- There is nothing (animals, kids, wife, yourself) that will touch your computer once the update starts
- Don't open any menus or press any buttons on your computer, external hard drives, etc.
- Don't accept any phone calls or use the call button on your phone
- Do not connect any other devices to your computer such as MP3 players, cameras, etc.
- Make sure the cable cannot become disconnected by anyone or anything
- You see the update successfully applied screen at the end after a very long time
- Software update for SGH-T989 successfully completed.
- Device will now restart.
- Disconnect and reconnect the cable. OK
Congratulations, you now have an old/new phone that you will have to learn how to navigate and use all over again. However, all that it cost you was your time and not another $700 out of pocket! Plus, now you can now brag to all your geek friends how you upgraded your phone to Jelly Bean.